Reference

Terms & Conditions at oldmainmumbai

These terms set out the agreement between you and oldmainmumbai when you open an account and use our lobby, payments, and support.

Applies to all account holdersUPI & Paytm coveredJurisdiction-dependent accessAccount rights explainedUpdated policy language

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What These Terms Actually Cover

oldmainmumbai Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every part of your account — from the moment you register to every deposit you make via UPI, Paytm, or PhonePe, through to withdrawal requests and account closure. They govern how we handle disputes, what you can and cannot do with your

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account credentials, and the conditions under which we may suspend or close an account. Access to our platform depends on the laws of your local jurisdiction; it is available only where local law permits. By continuing to use oldmainmumbai after any update to these terms, you
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confirm that you accept the revised version. We keep a dated record of all revisions so you can request the version in force at any specific time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of an earlier version, or need to flag a dispute, reach us through any of these channels. Our support team handles policy queries separately from general account queries so your question reaches the right person faster.

Team online

Live Chat

Start a live chat from your account dashboard for the quickest response. Policy queries are routed to our compliance-aware agents who can clarify specific clauses and escalate formal disputes on your behalf.

Email Support

Send a detailed query to our support email for written confirmation. We aim to reply within 24 hours with a referenced response so you have a paper trail for any terms-related discussion or formal dispute.

Account Help Centre

Your account dashboard includes a dedicated Help section where you can raise a terms dispute ticket, track its status, and view our written responses — all tied to your account ID for clear record-keeping.

HOW WE HANDLE POLICY

Data, Security and Account Rights

We apply consistent standards to data handling, account security, and your right to access or amend the personal details we hold.

Data We Collect

We collect the details you provide at registration — name, contact info, and payment method identifiers like UPI VPA or Paytm number. We do not store full card numbers or PhonePe PIN data on our servers at any point.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings; blocking essential cookies may affect account login.

Account Security

Your account is protected by password hashing and two-step verification options. We log every login attempt with timestamp and device fingerprint so you can review your account access history from the security section of your dashboard.

Data Retention

We retain your account data for the period required by applicable regulations in your jurisdiction. After account closure, transaction records are held for the legally mandated window before being securely deleted from our systems.

Right to Access

You may request a full export of the personal data we hold on your account at any time via email or the Help Centre ticket system. We process these requests within the timeframe specified under applicable local data protection rules.

Right to Amend

If the details on your account are incorrect — name spelling, registered mobile, linked Paytm ID — raise a correction request through support. We verify the change against your original KYC documents before updating the record.

Your Terms & Conditions Questions Answered

Below are the questions we receive most often about account terms, your rights, and how these policies work in practice. Each answer is written to be specific and checkable — not generic.

These terms apply to every account holder on oldmainmumbai. Access is subject to local law and is available only in jurisdictions where using our platform is permitted. If local law does not permit it, these terms do not grant you the right to access.

We may update these terms at any time. When we do, we post a notice in your account dashboard and send an email to your registered address. Continued use of the account after the effective date of a revision means you accept the updated terms.

Email our support team or open a Help Centre ticket with your account ID and the date you registered. We keep dated revision records and will send you the version that was live on that date within 48 hours.

On account closure, we remove your UPI VPA and Paytm identifiers from active systems. Transaction records are retained for the legally required period in your jurisdiction and then permanently deleted in line with our data retention schedule.

Raise a formal dispute via the Help Centre ticket system or by email. Include your account ID and the specific clause you believe was applied incorrectly. Our compliance team reviews disputes separately from general support and responds in writing within 5 business days.

Yes. Submit a deletion request through the Help Centre or by email. We process it within the timeframe set by applicable local data protection rules. Note that records required by law — such as financial transaction logs — are retained for the mandatory period before deletion.

Contact us immediately via live chat or email and we will lock the account within minutes. We will then walk you through our account recovery process, which involves verifying your identity against the original KYC documents before restoring access.

Terms & Conditions at oldmainmumbai

How to Reach Us on Policy Matters

Live Chat

Email Support

Account Help Centre

Data, Security and Account Rights

Data We Collect

Cookie Policy

Account Security

Data Retention

Right to Access

Right to Amend

Your Terms & Conditions Questions Answered

01 Who do these terms apply to?

02 Can oldmainmumbai change these terms, and will I be notified?

03 How do I request a copy of the version of terms that was in force when I registered?

04 What happens to my UPI and Paytm data if I close my account?

05 How do I dispute a decision made under these terms?

06 Can I request deletion of my personal data?

07 What should I do if I suspect unauthorised access to my account?

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